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Preferred Candidate

Years of Experience:
8 - 15 yrs
Age Group:
32 - 49 yrs
IT Knowledge:
Operating System-Windows
English: Fluent
Arabic: Fluent

Ref.No: 3391 Date of Posting: 09-Aug-2012
Operation Manager Bookmark and Share
Confidential Company
Job Description
A leading Kuwaiti Exchange Company is looking for Operation Manager as per the following details:

Job Summary
Responsible to ensure smooth of the day-to-day operation of various processes that contribute to the services of the organization. He is responsible for ensuring that effective methods are put into place so that the company of employment runs to its maximum productivity. Operations manager is responsible for ensuring and improving the performance, productivity, efficiency and profitability of departmental and organizational operations through the provision of effective methods and strategies.


• Strong organizational skills
• Be able to multitask
• Be able to use computer applications effectively
• Have prior experience in operational management (banks / exchange)
• Efficiently communicate both verbally and in written form
• Have comprehensive knowledge of quality assurance principles, methods, design, testing and implementation
• Have leadership and supervisory skills
• Have interpersonal skills
• Be able to work with teams
• Be able to coordinate with other departments/ third parties
• Excellent project, planning, change and time management capabilities
• Be cordial and professional
• Be innovative
• Have good judgment and decision making skills

Job Roles & Responsibilities

1. Strategic Input - Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.
2. Liaison with banks / third parties to solve any operational issue.
3. Work to improve the working environment and business processes of the branches.
4. Improve the operational system, develop the required operations policies and procedures and ensure all the company staff is complied with it.
5. Setup, maintain, and modify revenues territories and provide comprehensive analysis of territory alignment decisions
6. Provide recommendations, based on data analysis, in support of key business decisions that impact the Field Operations
7. Maintain strong understanding of industry trends and demonstrate creative execution of new demand generation opportunities
8. Review staff annual appraisals and ensure that it is comply with HRD policies & procedures.
9. Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.
10. Management of branches budget in coordination with the Finance Manager.
11. Monitor businesses and branches to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
12. Recommend locations for new facilities and oversee the remodeling of current facilities.
13. Plan store layouts, and design displays.
14. Ensure strengthen client relationships and ensure the successful continuance of business operations
15. Implement measure to provide motivation for employees
16. Contribute to short and long-term organizational planning and strategy as a member of the management team
17. Ensure that the machinery, tools and equipment used have the ability to produce services for the client at an acceptable standard
18. Ensure that the necessary administrative and legal formalities are completed
19. Ensure that standard procedures are followed when third parties are hired, as well ensure that the third party properly executes the agreed terms and conditions.


1. Arranging a monthly operation business review includes number of transactions per product, number of branches, number of employees, .. For month, YTD and compared with last year and budget.
2. Monthly report for the main costs, incidences, actions during the period.


1. Submitting information for budget preparation.

2. Recommends improvements to processes, procedures, and guidelines, as appropriate.

Degree Specifications
Graduate - BA in Banking & Finance
Graduate - BA in Finance
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