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Preferred Candidate

Years of Experience:
6 - 10 yrs
Age Group:
30 - 45 yrs
Arab Nationals
IT Knowledge:
English: Fluent

Ref.No: 3638 Date of Posting: 30-Jul-2013
Branch Manager - Exchange Company Bookmark and Share
Confidential Company
Job Description
A Leading Kuwaiti Money Exchange company is looking to hire a Branch Manager as per following job detail:
Reporting : Operations Manager
Department : Operations.
General Purpose
As a branch manager you will be responsible for the administration and daily operations of the entire branch including Transactions, Customer Service, Security and Safety of the branch in accordance with the company objectives.
Develop relationship with new customers (individual and corporates). You will be responsible for promoting products /service offered by the company further accurately and efficiently processing transactions
Main Job Tasks and Responsibilities
 Supervise all staff reporting to the branch.
 Supervise and ensure smooth functioning of operations at the branch.
 Ensure good discipline, punctuality at work and maintain dress code.
 Responsible for all safety and security procedures pertaining to the branch.( Vault Combination, Alarm , Branch Keys )
 Identify and report fraud or any attempts , intention of fraud.
 Ensuring strict adherence to company policy and procedures by all staff at branch.
 Build rapports with customer and scout for corporate customers.
 Maintain and update registers at the branch such Draft, Asset, Asset movement, Gold card, Handover etc.
 Identify discrepancies and resolve them. Report to AI/OM any issue faced from time to time.
 Reporting to treasury requirements on currency as per business needs.
 Conducting cash check alongside with the Head Teller at the end of each shift.
 Monitor daily branch FC/ LC limits.
 Train and guide new tellers.
 Welcoming customer and checking on their needs.
 Performing transactions as per the need of the customer.
 Perform tasks such as preparing Draft, Transfers, issuing/accepting traveler's checks, exchanging foreign currency, processing inward transfer and drafts.
 Assisting customer’s in case of any complaints and directing the customer to customer service.
 Handle customer escalations
 Carrying out KYC on customers, ensure all customer information if fed accurately in the system for each transfer and customer registration.
 Verifying customer ID for validity and scanning the ID in the system prior to carrying out any transaction.
 Record all transactions promptly, accurately and in compliance with the company procedures.
 Accurately count and receive money from the customer (LC/FC) for the service rendered. Accurately pay back change to the customer in case any or funds to the customer in case on inward payment.
 Count all liabilities at the end of each shift for accuracy and report to OM / Accounts in case of any shortage or excess.
 Provide customer correct and accurate information on products and services offered. In case of training requirements approach Branch Manager.
 Verify all transaction done at the end of the shift.
 Run End of Day report, verify and assemble for sending to accounts.
 Update, Amend transaction records as and when required.
 Ensure obtaining Customer Signature every transaction.
 Strict Adherence to CBK procedures.
 Assist and guide customers on any product, service related inquires or complaints.
 Attempt to resolve issues and problems with customers.
 Explain advice on and promote products and services to customers offered by the company (Upselling).
 Motivate employees to achieve targets.
 Monitor employee performance and report non-performance if any.
 Report issue or discrepancies to AI/OM.
 Conduct half quarterly / yearly staff appraisals.
 Ensure all equipment, signage, infrastructure in good conditions.
 Ensure branch is clean and tide, free of any cluster.
 Supervise marketing staff if any allocated to your branch.
Degree Specifications
Graduate - BA in Accounting
Graduate - BA in Finance
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