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Preferred Candidate

Years of Experience:
5 - 10 yrs
Age Group:
27 - 40 yrs
Arab Nationals
IT Knowledge:
Operating System-Windows
Arabic: Fluent
English: Fluent

Ref.No: 3710 Date of Posting: 03-Dec-2013
Customer Service Manager Bookmark and Share
Confidential Company
Job Description
A leading Kuwaiti Real Estate Company is looking for Customer Service Manager as per the following details:

Job Summary

• Investigate customer's problems and find solutions.
• Communicate with customers via phone, email, or letter.
• Provide scripts to read from during phone calls.
• Handle major incidents that cannot be resolved by agents.
• Resolve complaints and order issues.
• Ask customers to provide feedback on agents and customer service experience.
• Keep abreast of new company products and services.
• Issue refunds to customers.
• Oversee product exchanges and returns.
• Analyze data and statistics.
• Compile and print reports on overall customer satisfaction.
• Isolate and identify areas of improvement.
• Train agents on how to adequately address problem over the phone or how to write correspondence.
• Work with management on customer service initiatives.
• Utilize social media to respond to customer complaints and praise.
Degree Specifications
Graduate - BA in Business Administration
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