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Preferred Candidate

Years of Experience:
2 - 5 yrs
Age Group:
24 - 28 yrs
IT Knowledge:
Operating System-Windows
English: Fluent
Arabic: Fluent

Ref.No: 4252 Date of Posting: 04-Sep-2016
Front Desk & Customer Service Officer Bookmark and Share
Confidential Company
Job Description
A Leading Kuwaiti Investment company is looking for Front Desk & Customer Service Officer as per below:

1-Provides the highest level of customer service in a positive, courteous and enthusiastic manner to employees, customers/clients and the community.

2-Promotes an Investment Banking Culture, greets all customers promptly and shows a genuine interest in meeting their needs. Maintains customer as first priority in all interactions. Processes all customers efficiently and in accordance with standard operating procedures. Manages activities to ensure maximum customer service at all times. Communicates effectively both in writing and verbally with current and potential clients.

3-Maintains a strong working knowledge and adheres to all AIC Policies and Procedures, as well systems and programs used to serve customers and maintain efficient company records.

4-Opens new portfolio accounts, and conducts KYC forms and other supporting documents; effectively cross sells AIC’s products and services. Counsels customers within scope of authority. Responds to questions on complicated accounts. Refers more complex customer matters to portfolio managers or corporate finance experts.

5-Ensures security of branch and confidentiality of customer information.

6-Responsible for answering and routing calls;

7-Filing, scanning, faxing, as well as typing specific documentation;

8-Responsible for coordinating incoming and outgoing mail;

9-Prepares general correspondences and customer assessments as needed;

10-Occasionally works on special projects; support administration staff as needed.
Degree Specifications
Graduate - BA in Business Administration
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