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Preferred Candidate


Years of Experience:
3 - 5 yrs
Age Group:
25 - 35 yrs
Nationality:
Arab Nationals
Gender:
Any
IT Knowledge:
Applications-Office
Language:
English: Fluent
Arabic: Fluent

Ref.No: 4331 Date of Posting: 03-Apr-2017
Call Center Officer Bookmark and Share
Confidential Company
Job Description
A leading Administration Services Company is looking for Call Center Officer as per the following details:

RESPONSIBILITIES AND DUTIES

- Promptly attend to phone calls received from beneficiaries, providers and insurance companies.
- Provide full and accurate information related to beneficiary’s medical coverage as per policy boundaries, inclusion and exclusion list.
- The CC officer will adhere to the standards of call management and the KPIs set by the department managers; will endeavor to eliminate abandoned calls and ensure/ facilitate the provision of quality service to the beneficiaries.
- The CC officer will maintain files for reports.
- Be fully versed and educate callers on multiple insurance policies.
- Might be required to assist in training colleagues and sharing knowledge.
- Able to accurately assess eligibility within the Kuwait guidelines as well as policy boundary.
Degree Specifications
Non Graduate - High School Certificate
Diploma - Diploma in English Language
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