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Preferred Candidate

Years of Experience:
2 - 5 yrs
Age Group:
25 - 40 yrs
Asian Nationals
IT Knowledge:
Operating System-Windows
English: Fluent

Ref.No: 4376 Date of Posting: 04-Oct-2017
Operations Manager Bookmark and Share
Confidential Company
Job Description
A Leading Local Taxi Company in Kuwait looking for Operations Manager.The Operations Manager is responsible for assisting and supporting the General Manager in the overall management and strategic direction of his or her assigned location, with emphasis in the areas of Management of Customer Service and Operations, Human Resource Management, and Fleet Management and Maintenance.
The Operations Manager is also responsible for assisting and supporting the General Manager in optimizing the profitable revenue growth of the location with a strong sales focus and increase the market share of the location through superior customer service.

Job Description given below;

• Training for drivers mainly on career and personal development, and insures recurrent training and feedback and completion of assignments.
• Supports and motivates employees
• Sets goals to achieve company financial and service targets for location
• Investigates claims of deceptive sales practices and reports findings to District Manager for review
• Insures that everything related to the drivers is neat, clean, organized in presentation and personnel are appropriately dressed
• Monitors the customer service rendered by all agents to make sure the company standards of customer service are maintained
• Follows all company policies and procedures
• Participates in all phases of Human Resources management, with assistance of General/Operations Manager including but not limited to, recruiting, discipline, training, performance reviews, scheduling, monitor punches in ADP and obtain signature for edited information, approve payroll.
• Formulates action plans to implement and monitor ways to improve service
• Creates Daily Business Reports about any issues facing the business.
• Present at key areas during peak hours.
• Other duties as requested
Degree Specifications
Graduate - BA in Business Administration
Graduate - BA in Business Management
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