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Preferred Candidate

Years of Experience:
2 - 5 yrs
Age Group:
25 - 35 yrs
IT Knowledge:
Operating System-Windows
Arabic: Fluent
English: Fluent

Ref.No: 4381 Date of Posting: 11-Oct-2017
Call Center Agent Bookmark and Share
Confidential Company
Job Description
A Leading Health Care Clinic is looking for Call Center Agent as per below:

- Promptly attend to phone calls received from beneficiaries, providers and insurance companies.
- Provide full and accurate information related to beneficiary’s medical coverage as per policy boundaries, inclusion and exclusion list.
- The CC officer will adhere to the standards of call management and the KPIs set by the department managers; will endeavor to eliminate abandoned calls and ensure/ facilitate the provision of quality service to the beneficiaries.
- The CC officer will maintain files for reports.
- Be fully versed and educate callers on multiple insurance policies.
- Might be required to assist in training colleagues and sharing knowledge.
- Able to accurately assess eligibility within the Kuwait guidelines as well as policy boundary.
Degree Specifications
Non Graduate - High School Certificate
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