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Preferred Candidate

Years of Experience:
4 - 7 yrs
Age Group:
29 - 40 yrs
IT Knowledge:
Operating System-Windows
Not Specified

Ref.No: 4503 Date of Posting: 11-Feb-2019
Call Center Supervisor Bookmark and Share
Confidential Company
Job Description
A leading Medical Center in Kuwait is looking for Call Center Supervisor(Female) as per the following details:
• Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
• Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
• Answering agent questions regarding best practices or difficult calls.
• Identifying operational issues and suggesting possible improvements.
• Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
• Preparing reports and analyzing data to assist management as they determine call center goals.
• Working with other supervisors and management team members to support agents and maximize customer satisfaction.
Degree Specifications
Graduate - BA in Business Administration
Graduate - BA in Marketing Management
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